CertaUPS
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FAQs

FAQs

Frequently Asked Questions

Here you will find answers to some of the most popular enquiries regarding UPS systems, maintenance and power protection.

Purchasing

How/Where do I purchase CertaUPS systems?

If you are an end user of UPS please go to Find a Partner. Alternatively if you would like help locating a CertaUPS reseller, please email us on sales@certaups.com

If you are a reseller of UPS then please contact us on sales@certaups.com or call us on 03333 130251.

How do I set up an account?

You can complete the online form here or call us on 03333 130 251.

I’m an end user. Can I purchase directly from CertaUPS or do I have to purchase via a reseller / distributor?

We would like to direct you to one of our network partners who can best support your purchase. However, you’re welcome to discuss with us the benefits of CertaUPS directly with us prior to purchasing.

How much do you charge for delivery?

For normal UK mainland “kerbside” delivery we charge a nominal amount to cover costs. However, if you purchase £2,000 or more on one purchase order we deliver free of charge to mainland UK.

What if I want to return a UPS?

We ask you to contact us at info@certaups.com or call us on 03333 130 251 to facilitate a return/replacement.

Partner

What is the difference between “Partner” and “Prestige Partner”?

A slight difference in discount rates and rebate schemes.

We also offer consignment stock (immediate customer fulfilment), quarterly business reviews and the option for micro website development to our Prestige Partners.

What does it cost me?

The materials we provide are part of your partner package. If you would like a “micro website” to drive interest to your website and CertaUPS we offer this at a nominal fee (by arrangement).

What’s the difference between your “partner” approach and simply giving us a discount?

Being a CertaUPS Partner is all about sustainable business growth and profitability. We are not aiming to partner with you to simply offer lower pricing but to support you with knowledge, tools and experience to drive a long term business relationship.

Becoming a Partner

Do I qualify to become a partner?

If your annual UPS spend is set to grow and you are happy to promote CertaUPS then you qualify. Additional to this is the desire to drive revenue and profitability via UPS solutions.

How do I find out more about CertaUPS partner programmes?

You can find more info here or alternatively please contact us on partner@certaups.com or call us on 03333 130251.

Technical

What is the 'design life' of a battery?

When referring to ‘design life’ this does not mean life expectancy of the battery and will not guarantee how long a battery will last. Life expectancy relies on several factors including environment, temperature, maintenance, number of discharge cycles, charging regime etc. For example, some batteries have a 10 year design life and would generally need replacement in approximately 6-8 years.

Design life and life expectancy should not be confused. Batteries need to be housed in a clean, climate controlled environment, in perfect operating conditions to enable them to fulfil their declared design life.

How should batteries be maintained?

We recommend that batteries are inspected every 6-12 months. This prevents serious complications and ensures faults are rectified before they become a potential danger. Any individual bad battery blocs can be identified early and this allows for single batteries to be replaced instead of a full string.

Why does a battery weaken?

When the UPS requires the battery backup power in either frequent short or infrequent long cycles this results in discharge of the batteries.

Many deep discharges will shorten the batteries life expectancy. They are designed as a standby battery, cycling them (charging/discharging) multiple times will weaken them. When a UPS experiences frequent ‘power outages’ or ‘brownouts’ due to the environment it is operating in, then this can greatly reduce the life expectancy. If you frequently experience these difficulties then please contact us and one of our experts will explore possible solutions.

What are the influencing factors in the reduction of battery life expectancy?

Environmental – Optimum operating temperature of 20℃ with good air circulation noting that every degree over will reduce the batteries life expectancy significantly.

Correct charging parameters – Ensuring that the UPS is charging the batteries within the recommended limits allowing compensation for temperature fluctuations.

When is it time to replace a UPS?

A UPS system should be replaced when it is at the end of its lifespan and beyond economical repair or when the efficiency savings demonstrated by a new unit outweigh the existing running costs.

The typical lifespan of a UPS unit can be up to 10years, during which its internal batteries will need to be replaced up to three times.

How do I select the correct runtime for my critical load?

Please refer to our battery calculator tool which will help you determine the amount of batteries required and what runtime they will provide.

What are the benefits of an external maintenance bypass switch?

Having an external bypass switch means there is capability for total isolation for UPS maintenance, with no disturbance to the load. This means that regular maintenance, complete testing and a complete unit change can be carried out without disruption.

This can be important when protecting critical data that would not allow having any downtime. We would consider this to be best practice to ensure the UPS can be maintained without disturbance to the load.

If your UPS does not have an external maintenance bypass switch it is recommended that you consider getting one fitted during your next scheduled down time.

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