Support
We pride ourselves on our customer service and ensuring our customers receive timely technical product support.
Tech Support
Whether you’re a UPS expert or novice we could all use some technical support at times
We believe in providing our partners with the technical training required to enable them to provide support for their customers.
Many technical support enquiries can be answered by referring to the user manuals or product guides. However, if you require further assistance or advice we would be glad to hear from you.
Software
Intelligent UPS software, giving you peace of mind with no ongoing license fees or upfront charges
Software from CertaUPS allows monitoring of up to 1000 online UPS devices through a client’s internal network ad in doing so provides graphical data on the flow of power through each UPS device.
All CertaUPS systems can be monitored 24/7, where the status of a UPS can be sent via email and SMS notification.
Warranty Registration
Register your UPS to qualify for a full three year warranty
We provide a comprehensive 3 year warranty on all CertaUPS units. Please complete your warranty registration by clicking on the link below to ensure your system is protected.
Our C60, 200 and 300R range also comes with a 1 year warranty on internal batteries. Our C400 and C500 range come with a 2 year warranty on all batteries.
Please be aware that whilst we want to assist with network management card support, we cannot troubleshoot or configure third party IT networks and systems.
Fault Reporting
All FAULTS WILL be RESPONDED TO WITHIN 8Hours
Many faults can be rectified by referring to the user manuals. However, if you do need to report a fault please click the link below.
With best endeavours we aim to respond to all fault enquiries within eight working hours.
