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Tech Support

Tech Support

Whether you’re a UPS expert or novice we could all use some technical support at times

Many technical support enquiries can be resolved by referring to the user manuals or product guides, these can be found here. However, if you require further assistance or advice we would be glad to hear from you.


A critical element of UPS performance is battery reliability and quality. To ensure this key component of UPS performance is optimised CertaUPS has commissioned the use of only premium batteries with leading watts per cell capability. When new battery technology becomes available, CertaUPS undertake a rigorous testing and evaluation process to make sure they operate in even harsh environs. As a result, we are confident that run times even at high loads will meet the very minimum of stated performance criteria.


To enable you to monitor either a single PC right through to a data centre network CertaUPS have invested time and effort into providing usable and intuitive software. If it’s event history, power alerts or a 24/7 view of UPS/power performance our software enables you to have the data you require. We provide free downloads with all our UPS solutions and do not charge you when you add extra users via network management cards.

Please complete the form below and we will respond as quickly as possible. Alternatively, if you need urgent assistance please call us on 03333 130251



Call 03333 130251 or fill out the form to discuss your project